REFUND & RETURN
POLICY

1. SCOPE OF POLICY

This policy applies to all services and products offered by Gritforce 8, including but not limited to:

• Personal training sessions and packages
• Fitness programs and online coaching services
• Merchandise and branded apparel
• Workshops, events, and memberships

2. GENERAL REFUND POLICY

• All payments made to Gritforce 8 are considered final unless otherwise stated or required by UAE law.
• Refunds are processed in accordance with UAE consumer protection regulations.
• Processing time: Up to 14 business days to reflect, depending on the payment method.

3. PERSONAL TRAINING AND FITNESS SERVICES

A. SESSION AND PACKAGE PURCHASES

• Must be paid in advance.
• Non-transferable and non-refundable once training has commenced.
• Refund Exceptions:
  • Valid medical certificate for inability to train (>30 days).
  • Trainer or facility inability to deliver services (closure/unforeseen circumstances).
  • Duplicate payment or billing error.

B. CANCELLATION BY CLIENT

• Notice Required: At least 24 hours.
• Late Cancellation: Sessions canceled with less than 24 hours' notice are forfeited (no refund or reschedule).

C. CANCELLATION BY GRITFORCE 8

If Gritforce 8 cancels (trainer unavailability/maintenance/emergencies), clients are offered a reschedule or a full refund for that session.

4. MEMBERSHIPS AND SUBSCRIPTIONS

• Activation: Fees are non-refundable once activated.
• Freezing/Extension: Possible for medical emergencies or travel (>30 days), subject to management approval and documentation.
• Unused Periods: No refunds for unused time unless required by UAE law.

5. MERCHANDISE AND PHYSICAL PRODUCTS

A. RETURNS AND EXCHANGES

• Timeframe: Within 7 days of purchase.
• Conditions: Item must be unused, in original packaging, with a valid receipt, or defective/damaged at the time of purchase.
• Exclusions: No returns for items showing signs of wear, damage, or alteration after purchase.

B. REFUND METHOD

Processed via the original payment method. Card refunds: Credited within 14 business days.

6. ONLINE PROGRAMS AND DIGITAL SERVICES

• Access: Digital products/downloadable materials are non-refundable once accessed or delivered.
• Exceptions: Granted only if the product was not delivered or if an unresolvable technical issue prevents access.

7. REFUND PROCESSING

To request a refund, submit a written request to info@gritforce8.com including:

• Full name and contact details.
• Proof of purchase (receipt or invoice).
• Reason for request and supporting documentation.

Review Time: Management will notify the client of the decision within 10 business days.

8. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

Gritforce 8 evaluates requests case-by-case for:

• Relocation outside the UAE.
• Long-term medical conditions.
• Facility closure or service discontinuation.

Approved refunds may be subject to administrative deductions (up to 10%) for processing costs.

9. COMPLIANCE WITH UAE LAW

Governed by Federal Law No. 15 of 2020 on Consumer Protection and the laws of the Emirate of Abu Dhabi. Disputes are resolved under the jurisdiction of the Abu Dhabi Courts.

10. CONTACT INFORMATION